1. Introduction
This Privacy Policy explains how Game Hub collects, uses, stores, shares, and protects your personal information when you visit our website, make bookings, purchase memberships, visit our centres, or otherwise interact with us.
We are committed to handling your personal data responsibly and in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), where applicable.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Game Hub is a family entertainment destination offering arcade games, bowling, virtual reality experiences, carnival games, pool, dashing cars, interactive games, party bookings, and related services at our centres in India.
Registered / operating entity: Shri Shakthi Group
Brand: Game Hub
Website: https://ghgamehub.com/
Our locations:
- Hyderabad: Sarath City Capital Mall, Level 6, Kondapur, Gachibowli, Hyderabad, Telangana 500084
- Mumbai: R Mall, Mulund, Level 2, Lal Bahadur Shastri Marg, Kamgar Colony, Mulund West, Mumbai, Maharashtra 400604
Privacy contact: privacy@ghgamehub.com
General contact: support@ghgamehub.com
3. Information We Collect
We may collect the following categories of information:
3.1 Information you provide directly
- Identity and contact details: name, email address, phone number, date of birth (where required for age verification or bookings), postal address
- Booking and event details: party type, preferred date and time, number of guests, special requests, corporate event information
- Membership and account details: username, password (stored in encrypted form), Premium Card details, transaction history
- Payment information: billing details and payment method information. Card and UPI details are processed by authorised payment service providers; we do not store full card numbers on our servers
- Communications: messages, feedback, complaints, survey responses, and customer support enquiries
- Marketing preferences: your choices regarding promotional communications
3.2 Information collected automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device type, operating system
- Pages visited, time spent, referring URLs, and clickstream data
- Cookies and similar technologies (see our Cookie Policy)
3.3 Information collected at our centres
- CCTV footage for safety, security, and loss prevention
- Entry and gameplay records linked to membership cards or bookings
- Point-of-sale transaction records
- Waiver or consent forms where required for certain activities
3.4 Information from third parties
We may receive information from:
- Payment gateways and banks
- Booking platforms or partners
- Marketing and analytics providers
- Social media platforms if you interact with our pages or log in using third-party services
4. How We Use Your Information
We use personal information for the following purposes:
- Providing services: processing bookings, memberships, gameplay, events, and customer support
- Payments and billing: completing transactions, issuing receipts, and handling refunds where applicable
- Safety and security: protecting visitors, staff, property, and preventing fraud or misuse
- Legal compliance: meeting legal, regulatory, tax, and accounting obligations
- Communication: sending booking confirmations, service updates, and responses to enquiries
- Marketing: sending offers, promotions, and newsletters where permitted by law and your preferences
- Improvement: analysing usage trends to improve our website, centres, and customer experience
- Dispute resolution: handling complaints, claims, and legal proceedings
We process personal data only where we have a lawful basis, including your consent, performance of a contract, compliance with legal obligations, or our legitimate interests, as permitted under applicable law.
5. Children's Privacy
Game Hub welcomes families and visitors of all ages. Our centres and many of our services are designed for family entertainment.
- If you are under 18 years of age, you should use our website and services only with the involvement and consent of a parent or legal guardian.
- We do not knowingly collect personal information from children under 13 years of age without appropriate parental or guardian consent.
- Parents or guardians may contact us to review, correct, or request deletion of a child's personal information, subject to applicable law and legitimate business or legal requirements.
6. How We Share Your Information
We do not sell your personal information. We may share information with:
| Recipient | Purpose |
|---|---|
| Service providers | Hosting, IT support, payment processing, booking systems, email/SMS delivery, analytics |
| Group companies | Shri Shakthi Group affiliates for operational and administrative purposes |
| Professional advisers | Lawyers, auditors, insurers, and consultants where necessary |
| Authorities | Courts, regulators, law enforcement, or government bodies when required by law |
| Business transfers | In connection with a merger, acquisition, restructuring, or sale of assets |
All third parties are required to process personal data only for specified purposes and to maintain appropriate security safeguards.
7. International Transfers
Our primary operations and data storage are in India. If personal data is transferred outside India, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable law.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:
- Account and membership records: for the duration of the relationship and for a reasonable period thereafter
- Booking and transaction records: as required for accounting, tax, and legal purposes (typically up to 8 years unless a longer period is required)
- Marketing data: until you withdraw consent or object, or for a defined retention period
- CCTV footage: for a limited period consistent with security needs and legal requirements
- Support communications: as needed to resolve enquiries and maintain service records
When data is no longer required, we will delete or anonymise it in a secure manner.
9. Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure servers, staff training, and contractual safeguards with service providers.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Your Rights
Subject to applicable Indian law, including the DPDP Act, you may have the right to:
- Access personal data we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request erasure of personal data, subject to legal and contractual limitations
- Object to or restrict certain processing activities
- Nominate another person to exercise your rights in the event of death or incapacity (as permitted under the DPDP Act)
- Lodge a complaint with the relevant data protection authority
To exercise your rights, contact us at privacy@ghgamehub.com. We may need to verify your identity before responding. We aim to respond within the timeframe required by applicable law.
11. Marketing Communications
We may send promotional messages by email, SMS, WhatsApp, or other channels where permitted by law and your preferences. You can opt out at any time by:
- Using the unsubscribe link in marketing emails
- Replying "STOP" to promotional SMS where applicable
- Contacting us at support@ghgamehub.com
Opting out of marketing will not affect service-related communications such as booking confirmations or account notices.
12. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through our website or other appropriate channels.
Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy, unless applicable law requires otherwise.
14. Grievance Officer
In accordance with applicable Indian information technology laws, the details of our Grievance Officer are:
Name: Grievance Officer, Game Hub
Email: grievance@ghgamehub.com
Address: Shri Shakthi Group, Game Hub, Sarath City Capital Mall, Level 6, Kondapur, Gachibowli, Hyderabad, Telangana 500084, India
We will acknowledge grievances and endeavour to resolve them within the timelines prescribed under applicable law.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Email: privacy@ghgamehub.com
Website: https://ghgamehub.com/
